This is the page of FAQ that did not seem to fit anywhere else that seemed to still have answers.

How do change the display to Metric? Kilometers? Kilograms?

You can control the imperial (miles/pounds) or metric (meters/km/kg) setting and time zone of the display on your Profile.

How do you calculate sleep debt?

We use the formula Sleep Debt = Total Sleep Time - ( Total Awake Time * Ratio of Sleep to Wakefulness ), where we assume that you will sleep for 8 hours a day and be awake for 16 hours per day. If sleep is not tracked on a day, we do not use that day in the calculation. Thus, a positive number indicates a sleep surplus and a negative number implies a deficit.

Do you have an app?

Yes, we do! While we believe strongly in producing a mobile-friendly web experience, we have produced a FitnessSyncer for IOS and FitnessSyncer for Android. These apps have most of the features of and for more information, please refer to our apps documentation.

While you do not need the apps for most services, note that you do for Apple HealthKit and Samsung Health.

How do I download or export a CSV?

You can export a sample CSV by editing a source or destination task and in the upper right corner, select the Export () icon where you will be able to export a sample file.

For larger samples, we recommend that you use our Cloud CSV Export capabilities instead.

The date appears to be wrong; how do I resolve this?

More than likely, this is caused by the time zone not properly being set in FitnessSyncer. You can change it on your Profile. This will usually immediately take affect, but some some data is read based on this time zone being configured and will not be corrected by this change. If this does appear to be the issue, you may wish to try a Reset or just contact us and we can take a quick look.

Can you process my planned activities?

We currently only support activities that were actually done. We do not support planned activities at this time.

Why does FitnessSyncer indicate that it does not support my FIT file?

The .FIT files encode a variety of information, however, FitnessSyncer currently only supports the files that are regarding health and fitness. For example, we do not support Course files, which are for planned activities. If you have a file that you believe should be supported, simply send it off to us at and we will take a look.

Do you have Windows Live Tile support?

We do! From Internet Explorer, first login and then pin any page, which will create a Live Tile on your Start Menu. This will cycle through the events on the FitnessSyncer Stream.

Do you have an API?

Please contact us regarding what you would like to do with our API and we will try to accommodate you.

I have a website and I’d like to show my metrics. Can you do that?

We have a beta version of this available. To get access to it, contact us.

I think I found a bug; what should I do?

Please contact us with the details and we’ll get that resolved.

Can you add support for...? Can you add a chart for...? Can you...

If you have ideas, please contact us and we’ll let you know.

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