When you wish to access your data from an external website, you must grant FitnessSyncer access to that data. Depending on the service, this may be a username and password you specify on our site, or this may be a permission you must grant on the service’s site.
For those services which you must grant us permission, the editor will provide you with a pulldown menu which will offer these options:
We have broken up the permissions like this to allow you more flexibility to sync with other accounts.
Where possible, we recommend that you use Reuse Permission. Some sites require that you do this; failure to do so will result in authorization failures. To aid with this, we have the Grant New Permissions and Apply to Other Sources and Destinations option when re-authentication services.
Some services may have other options as well. For example, Google Services require different authentication depending on the combination you are using with FitnessSyncer. Such cases will be covered in the FAQ of those services.
There are many reasons authentication issues could happen:
Some services have specific instructions, including:
If you are still experiencing issues, please contact us.
The Reuse Auth Feature allows you to use the same credentials as you are using with another task in FitnessSyncer. You should use this when you have more than one source or task using the same service to use the same account. For example, if you are using Withings (Nokia Health) for your Body Composition and Activities, you could use this feature to share the credentials. Some services (including Garmin, Withings, MapMyFitness, and Fitbit) may have authentication errors if you do not use this feature.
To use this feature:
If the service has a “Grant New Permissions and Apply to Other Sources and Destinations” option, we recommend using that and then you do not need to do the second step above.
A security feature from Google causes the issue. To work around this, try this:
Each Google Services requires separate authentication. Because we support multiple services that use Google Services, we only request the minimum by default. If you use more than one Google-based Service, please use the “Grant New Permissions for All Google Services” option to ensure you have the permissions for all and re-use that authentication for all other services.