I am getting an invalid time zone when synchronizing to MapMyFitness; how do I resolve?

This generally means that the selected time zone in your Profile does not match one of MapMyFitness’s supported list and we do not have the translation supported yet. You can try to pick a time zone from these or contact us and let us know.

What is the difference between MapMyFitness and UnderAmour?

The UnderAmour source or destination will have access to your Exercises, 24/7 Activities, Body Composition, and Sleep and will include all of your data from MapMyFitness. MapMyFitness will only contain your exercise information and limited Body Composition data.

How can I access my UA-Record and UnderAmour 24/7 data?

This data is available with our UnderAmour sources. This data will also include your MapMyFitness data so if you are using both, we recommend you only use the UnderAmour sources which works perfectly with our Auto-Sync capabilities.

My UnderAmour only shows 90 days of data; can I get more?

With a Pro Account, you can do a Historic Sync by editing your UnderAmour source and selecting from the toolbar.

Nothing seems to happen when I click Sync on my UnderAmour sources; why?

We get notified whenever add a new activity in MapMyFitness or your 24/7 Activities, and thus, the sync button usually does not find anything. If you are missing something and you are a Pro user, you can use our Historic Sync feature or contact us.

My UA-Record data is different or disappears after a push from FitnessSyncer; what is happening?

UnderAmour has a concept of Device Priority which all the data we read would default to your primary device. When we push data to UnderAmour, we will adjust the device priority to the data we have pushed. You can adjust this in UnderAmour in your profile. For assistance, please contact us.

I am receiving a message indicating that my UnderAmour Daily Quota Exceeded; what is going on?

UnderAmour now imposes a limit that we can only upload 80 items per day. Whenever you exceed this limit, you will see this error message. We recommend that you use filters on your data to limit the number of items to upload or have a lot of patience. We apologize for the inconvenience.

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