Connecting a Device We Do Not List
Not seeing your tracker, scale, or app in our list of supported services does not mean your data cannot reach FitnessSyncer.
Most devices already send their measurements to one of the big health platforms — Apple Health, Google Health Connect, Samsung Health, Fitbit, or Strava — and FitnessSyncer reads all of those. Turning on that one bridge in your device’s own app usually brings everything across, and you do not need to wait for us to build a direct connector.
Which bridge should I turn on for my device?
These are the devices and apps we are asked about most often. In each case the setting lives in the device’s own app, not in FitnessSyncer:
| Device or App | Already sends your data to | Connect this in FitnessSyncer |
|---|---|---|
| HidrateSpark | Apple Health, Google Health Connect, and Fitbit | Apple Health or Google Health Connect. HidrateSpark now recommends these over Fitbit, whose integration they expect to go away. |
| Wattbike Hub | Apple Health, Strava, TrainingPeaks, Zwift, and Google Fit | Strava or TrainingPeaks for the full ride, or Apple Health |
| Wahoo SYSTM (formerly The Sufferfest) | Strava, TrainingPeaks, and Garmin Connect | Strava or TrainingPeaks. Note SYSTM is a separate account from the Wahoo app our Wahoo connector reads, so connecting Wahoo on its own may not bring SYSTM rides across. |
| Tanita | Health Planet, which we support directly | Health Planet |
| Beurer HealthManager and HealthManager Pro | Apple Health, Google Health Connect, and Samsung Health | Apple Health, Google Health Connect, or Samsung Health |
| PICOOC | Apple Health, Samsung Health, Fitbit, and Google Fit | Apple Health, Samsung Health, or Fitbit |
| Hydro Coach | Apple Health, Google Health Connect, Samsung Health, Fitbit, and Google Fit | Apple Health or Google Health Connect |
| Qardio | Apple Health, Samsung Health, and Google Fit | Apple Health or Samsung Health |
| Sleep Number SleepIQ | Apple Health and Google Fit. Sleep Number shares only the times you fell asleep and woke, not the sleep stages behind them | Apple Health |
| Bellabeat Leaf and Ivy | Apple Health and Google Fit, for steps | Apple Health |
Once the bridge is switched on in your device’s app, add the matching source in FitnessSyncer and your data will start flowing. Our Getting Started Guide walks through adding a source.
My device offers more than one of these. Which should I pick?
Pick the platform you already use on your phone, since that is the one your device is most likely to keep syncing to reliably:
- On an iPhone, Apple Health is almost always the best choice.
- On Android, prefer Google Health Connect. If you have a Samsung phone and your device offers Samsung Health, that works equally well.
- Choose Google Fit only when it is the only option your device offers. Google is retiring Google Fit, so a device that still offers nothing else is one to keep an eye on.
- For workouts and rides specifically, Strava or TrainingPeaks carry more detail than a general health platform will.
Apple Health, Google Health Connect, and Samsung Health are read through our free mobile apps rather than from the cloud, so you will need the app installed on the phone your device syncs to. Fitbit, Strava, and TrainingPeaks connect directly on FitnessSyncer.com.
My device is not in your table either. What now?
Open your device’s own app and look for a section called Integrations, Connected Apps, Partners, Sharing, or Accounts. If Apple Health, Google Health Connect, Samsung Health, Fitbit, or Strava appears there, turn it on and connect that platform to FitnessSyncer.
If none of them appears, check whether your device can export a file. We can read CSV files as well as FIT, TCX, GPX, KML, KMZ, and PWX recordings.
Still stuck? Contact us and tell us the make and model. We keep track of what is asked for, and it helps us decide what to build next.
I turned on the bridge, but my data still is not in FitnessSyncer.
- Check the data actually arrived in the bridge first. Open Apple Health, Health Connect, Samsung Health, Fitbit, or Strava and confirm the measurement is there. If it is not, the problem is between your device and that platform, and their support team is the right place to start.
- Most bridges only share data recorded after you connected them. Older measurements usually stay behind.
- Apple Health, Google Health Connect, and Samsung Health sync from your phone, so the phone needs to be on and the app allowed to run in the background. On Android, see battery settings.
- Make sure a filter is not removing the items.
Our Sources FAQ covers more troubleshooting.
Why not just add my device directly?
We do add connectors, but a direct connector is only possible when the manufacturer offers an API for it, and many do not. Where a device already writes to a platform we read, the bridge gives you the same data today rather than at some point in the future.
That said, please still tell us what you own. Demand is how we prioritise, and a device with no bridge at all is one we would rather hear about.
