Connecting a Device We Do Not List

These are the devices and apps we are asked about most often. In each case the setting lives in the device’s own app, not in FitnessSyncer. If yours is not here, it is still worth checking its settings for Apple Health or Google Health Connect, because most health apps offer one or the other:

Once the bridge is switched on in your device’s app, add the matching source in FitnessSyncer and your data will start flowing. Our Getting Started Guide walks through adding a source.

Pick the platform you already use on your phone, since that is the one your device is most likely to keep syncing to reliably:

• On an iPhone, Apple Health is almost always the best choice.
• On Android, prefer Google Health Connect. If you have a Samsung phone and your device offers Samsung Health, that works equally well.
• Choose Google Fit only when it is the only option your device offers. Google is retiring Google Fit, so a device that still offers nothing else is one to keep an eye on.
• For workouts and rides specifically, Garmin or Strava carry more detail than a general health platform will.

Apple Health, Google Health Connect, and Samsung Health are read through our free mobile apps rather than from the cloud, so you will need the app installed on the phone your device syncs to. Fitbit, Strava, and TrainingPeaks connect directly on FitnessSyncer.com.

Open your device’s own app and look for a section called Integrations, Connected Apps, Partners, Sharing, or Accounts. If Apple Health, Google Health Connect, Samsung Health, Fitbit, or Strava appears there, turn it on and connect that platform to FitnessSyncer.

If none of them appears, check whether your device can export a file. That is a supported way in, and for several devices it is the only one; see the next question for what we read and how to get it to us.

Still stuck? Contact us and tell us the make and model. We keep track of what is asked for, and it helps us decide what to build next.

Often, yes. A file is a supported way in rather than a workaround, and for some devices it is the only way their data can leave at all.

These exports we recognize by name, because we have been given the format:

• Da Fit watches and bands. The Health Export is recognized by what is inside it rather than by its file name, so it works whether you upload it or e-mail it in, and one file can carry several kinds of data at once.
• Woodway treadmills, from the XML file the treadmill writes.
• Accupedo, from its CSV export.
• Basis Peak, from its CSV export.
• ErgScan, by uploading the workouts it produces.

Anything else that exports a file is still worth trying, because the general readers cover most of what devices produce:

• Any CSV file, once you have told us which column holds what. Our CSV configuration guide walks through it.
• Recordings in FIT, TCX, GPX, KML, KMZ, or PWX, which is what most watches and bike computers write.

There are several ways to get the file to us, so you can pick whichever you will not have to remember to do:

• Upload it on the site, which is the quickest way to find out whether we read your format.
• Put it in a cloud folder. A cloud CSV source watches Amazon S3, Dropbox, Google Drive, or OneDrive and reads new CSV files as they appear, so an export that lands there automatically needs nothing from you afterward.
• Maps sources do the same for recordings, reading FIT, TCX, and GPX files out of a cloud folder. They also work the other way around as a destination, writing your activities back out as files.
• E-mail it to your own FitnessSyncer address, which suits a device whose app can only share by mail.
• Let the FitnessSyncer Uploader watch a folder on your computer and send anything that lands in it.

If your device exports something we do not read yet, send us a sample. A format we can look at is usually a format we can add.

• Check the data actually arrived in the bridge first. Open Apple Health, Health Connect, Samsung Health, Fitbit, or Strava and confirm the measurement is there. If it is not, the problem is between your device and that platform, and their support team is the right place to start.
• Most bridges only share data recorded after you connected them. Older measurements usually stay behind.
• Apple Health, Google Health Connect, and Samsung Health sync from your phone, so the phone needs to be on and the app allowed to run in the background. On Android, see battery settings.
• Make sure a filter is not removing the items.

Our Sources FAQ covers more troubleshooting.

We do add connectors, but a direct connector is only possible when the manufacturer offers an API for it, and many do not. Where a device already writes to a platform we read, the bridge gives you the same data today rather than at some point in the future.

That said, please still tell us what you own. Demand is how we prioritize, and a device with no bridge at all is one we would rather hear about.