FitnessSyncer

Can I only read data from now on?

The best way to do this is to use a After Date filter, setting the date to the date where you want FitnessSyncer to start from.

I’ve deleted some data but FitnessSyncer still has it. Why?

FitnessSyncer will only synchronize data that was updated since the last time the task was synchronized and does not forget previous data. To force it to start from scratch, use the Reset button in the Account Manager.

Alternatively, you can delete the items from the FitnessSyncer Stream

I deleted data on the FitnessSyncer Stream, but it keeps on reappearing. Why?

When we refresh your data, it is possible that we will re-read in that data so you will see it again. To avoid this, we recommended the use of filters to filter the item out.

Why are there no values for...? Why is there missing values for...?

Some of the data available in the source system may not be available from certain providers in their API. If you are suspicious of missing data or incorrect data, please contact us and we will look into it.

Why might some of my data is missing?

First, if you are not a Pro user, keep in mind that FitnessSyncer only show you 4-6 weeks of data on your Dashboard and Stream. If you Go Pro, then you can see it all.

If you have enabled any advanced features such as Filters, you should to double check your configuration to ensure that it did not filter too much.

If you are still not seeing some data, please send us the screenshot of the data from the source and we’ll take a look into it.

How do I troubleshoot?

We recommend that you start by looking at FitnessSyncer Stream and making first sure that the source data came in right. If there are discrepancies here, first diagnose these with some help of our contact us.

Some data appears to be at the wrong time?

Some sources do not provide Time Zone information, so if they do not, the time can look wrong; for those services, you can set your Time Zone preference under your Account Preferences. If that does not make a difference, please contact us.

My task is in Sync Queued state; why?

Sync Queued means that either we are running something else on your behalf that may be taking some time or that it is not currently in progress because our system is busy doing other users’ tasks and will do this work in the priority order. Our Pro subscribers have priority access to our system.

My task has been running for a while; why?

Most tasks incremental tasks will be fairly quick, however, initial synchronizations of data can take a while, especially with certain services. Some of our service providers limit the number of requests we can do or the rate that we can do them, so we will make incremental progress towards the completion of your task as fast as we can.

I am getting an unknown error when I sync.

Sometimes there can be transient errors that can occur, such as maintenance on the remote service, network connectivity issues, or something to this nature. We would recommend that you try again later.

If the problem persists for over a day, please contact us.

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