Two Factor Authentication
Two Factor Authentication (2FA)
FitnessSyncer allows you to add an additional layer of protection to your account by using our Two Factor Authentication (2FA) feature.
Our 2FA uses an Authenticator app such as Authy, Duo, Google Authenticator, or Microsoft Authenticator.
Getting Started
To get started, simply:
- Go to your Profile and expand the Two Factor Authentication section.
- Scan in the QR Code on that page. Should you not be able to use the QR code, you can copy and paste the code beneath the QR Code image.
- Configure your Authenticator app for use with FitnessSyncer
- Securely store a copy of the recovery codes presented below the QR Code; these will grant you access to the account should you lose your device.
- Enter in a valid code from your Authenticator app. Do not include a space.
- Select the Apply Two Factor Auth button
If all was correctly saved, you will receive an e-mail letting you know that Two Factor Authenticator is enabled, and your next log in will require the code.
Logging In with Two Factor Authentication
After entering your username and password, you will be prompted to enter the current code from your authenticator app. How this works depends on the client:
- FitnessSyncer.com — you are always prompted for the code automatically after your credentials are accepted.
- FitnessSyncer for Android v2.9.0.17 or later and FitnessSyncer for iOS v2.1.7.17 or later — you are prompted for the code automatically after your credentials are accepted.
- Older Android or iOS versions, and FitnessSyncer Uploader — append your 6-digit code directly to the end of your password when signing in.
I have forgotten my password; how do I reset it if I have Two Factor Authentication enabled?
There is no difference in resetting your password, but you will require your code to complete the change.
I do not have access to my authenticator; how do I log in?
During the sign-up process, a series of recovery codes is provided. Use any one of the codes to log in.
If you do not have access to your authenticator or one of the recovery codes, you will not be able to log in to your account. Please contact us for assistance.
How do I disable Two Factor Authentication?
If you wish to remove Two Factor Authentication from your account, simply:
- Go to your Profile and expand the Two Factor Authentication section.
- Click the Remove Two Factor Auth button.
If you do not have a Remove Two Factor Auth button, it is not enabled.
