FitnessSyncer Coaching

From Your clients you can invite people in three ways:

• Enter their e-mail addresses and we send each of them an invitation that you can track, resend or cancel.
• Paste or upload a CSV file with one client on each line. The columns are e-mail address, name, program and tag, and only the e-mail address is required.
• Share your program’s link yourself, for example in a message or on a handout. You can give the program a short join address, such as fitnesssyncer.com/join/amy-chen, so that the link is easy to read out or print.

Someone who joins from the link waits for your approval unless you turn that off for the program. Someone you invited by e-mail does not.

They open the invitation, sign in or create a free FitnessSyncer account, connect the devices and apps they already use, and choose which kinds of data you can see. It takes a few minutes and works on a phone.

You see their name, their e-mail address, and the kinds of data they chose to share. How far back you see is set on your coaching program: the 30 days before they joined, the 12 months before, or everything. Each client is shown that choice before agreeing. You can open any of your own dashboards for that client, so you can look at weight next to sleep next to activity, provided they share that data.

You can view a client’s data. You cannot change or delete it.

On the website, your own Dashboard, Stream and Calendar carry a band saying that you are looking at your own data, with Show a client's data to choose a client. A page that only ever shows your own data says so, and offers to open a client’s Dashboard instead.

While you look at a client, the Viewing client band names them. From it you can move to the previous or next client, choose another client, open Notes and settings for them, go to All clients, or choose Back to my own data. A client’s Calendar has the same chooser, so you can plan for one client after another. In the FitnessSyncer app, the switch at the top of every screen chooses between “My data” and “My clients”.

Yes. Create one program for the whole workplace, or one per site or team, and share its link with employees. Each employee chooses what to share, and nobody sees anyone else’s data. Tag employees by team to see each team on its own, send a team one message, or start a leaderboard for a team. For a step challenge with no coach at all, Leaderboards may be all you need; Corporate Wellness Services compares the two.

Yes. Your coaching business has its own settings page on FitnessSyncer.com, where you set its logo, which each new program starts with, and add a coach to work in your programs with you. Adding coaches becomes available once you pay for your coaching subscription; a free trial cannot have other coaches. Each coach after the first costs $10 a month, bought on FitnessSyncer.com on your coaching business’s own subscription, however you pay for your own coaching subscription, including in our app. The coaches you add coach in our apps too, for as long as your coaching subscription and your business’s subscription are running. If your coaching subscription ends, your business is no longer billed for those coaches until you pay for it again. Read Running Your Organization on FitnessSyncer. If your business has its own company sign-in, your coaches and clients can sign in through it: see Single Sign-On for Organizations.

Each client is looked after by one coach and can have a backup coach. Only those two coaches and your organization’s owner see the client, so a coach’s client list holds the clients assigned to them and the clients they back up, with the ones they back up marked. A new client starts with the coach their program names for new clients, or with the coach who runs the program, and an owner or an administrator can choose another coach or a backup, on the organization’s settings or on the client’s own settings tab. Other coaches see who coaches the client but cannot change it.

A client’s notes, messages, check-ins and plans belong to the client’s coaching, not to one coach, so a backup coach sees everything the coach has written. Each note, message and plan says which coach wrote it, and your client sees that too. The forms of the program the client joined, and its shared dashboards, are there for every coach who looks after the client, so you can send and record its forms and replace the client’s edited dashboards with the program’s version. Your coaching inbox and its unread messages hold the clients assigned to you, and a client you back up is on your client list for when you step in.

If you coach for someone else’s organization, your coaching and the FitnessSyncer Pro it includes come from that organization. While its coaching subscription is not active, you cannot coach its clients, and our coaching pages and our apps say so; your clients stay assigned to you, and everything comes back once it is active again. Contact the organization’s owner about it. Read Running Your Organization on FitnessSyncer.

Tags group your clients in your own words, such as Marathon 2027 or Tuesday group. Give a client tags when you invite them or on their page: type a tag and press Enter, or choose one you already use from the suggestions. Select a tag in Client list on Your clients to list only the clients with that tag, and you can send a message or start a leaderboard for everyone with that tag.

On Your clients, Client list holds everyone on your list, whatever their status, a page at a time. Type under a column heading to keep only the clients that match it: part of a name, e-mail address or program, a tag, a status such as Sharing paused, or Yes under Needs attention. Select a column heading to sort the list by that column. The people waiting for your approval and the invitations you sent are also listed on their own, above and below it, with their buttons.

FitnessSyncer checks each active client’s connected services for new data at least once a day while your coaching subscription or trial lasts, even when the client has not set FitnessSyncer up to send their data anywhere, so your client list does not fall behind. Services that send FitnessSyncer new data as it arrives are updated sooner.

Yes. The All clients page has one row per client with the measurements you choose, such as resting heart rate, sleep and weight, each limited to what that client shares, and a median for the group. When a program scores training load it adds fitness, fatigue and form.

From the programs table on that page you can also start a leaderboard for a program, with its active clients invited. A leaderboard started for a program or a tag is only for its clients: it holds all of them, however many there are, and nobody else can be invited to it. A client who joins the program later can be invited from the leaderboard’s editor.

The Coaching Report is a dashboard for looking at one client’s training. When you open a client, their Dashboard opens on it, on the website and in the FitnessSyncer app, unless you choose one of your own dashboards under Dashboard for each client in the program’s Training load and dashboards step. You can also open it from the report menu of a client’s Dashboard, on the website (the Report Load menu ) and in the app. Its tabs are:

• Training Load: the client’s fitness, fatigue and training freshness day by day, as their program scores them, and each of the last 12 weeks’ load against the weekly target in their season plan.
• Plan Compliance: the planned workouts of the last 12 weeks, week by week, done as planned, done in part, or missed or skipped, and the share of the targeted steps in the workouts they did that met their target.
• Readiness to Train: the client’s latest resting heart rate and heart rate variability (HRV) and their sleep over the last 7 nights, then 30 days of resting heart rate and HRV against their normal range, and each night’s sleep against 7 hours.
• Volume by Sport: the hours and workouts of the last 7 days, the average hours a week and the sports trained in the last 4 weeks, the hours of each of the last 12 weeks by sport, and the time in each heart rate zone over the last 4 weeks.
• Check-in Ratings: the check-ins sent in the last 12 weeks, and each rating question of the program’s check-in across the client’s last 12 check-ins.
• Body Composition: the client’s latest weight, body fat percentage and muscle mass, how many times they weighed in, and charts of their body composition over time.

Each tab shows only what the client shares with you. When a tab has nothing to show, it says why, for example that the program does not score training load or asks for no check-in, with a link to the program’s settings or the client’s calendar.

Yes. Recent workouts lists every workout your clients recorded in the last two weeks, newest first. Opening one shows its laps, pace, power and heart rate zones, and marks it as viewed. Mark all as viewed marks every workout on the list as viewed at once.

Clients to show at the top of your workouts, messages and progress check-ins narrows each to one program or one client. The list is grouped by program and you can type to search it, which helps once you have many clients. The same grouped, searchable list chooses the client on your client pages and on the calendar.

You can leave a comment on a workout. Your client sees it on that same activity and can reply, and you can choose to send it by e-mail as well. You can also comment on a planned workout on the client’s calendar, before or after it is done, and that conversation stays with the workout. Private notes about a client are separate and are only ever visible to you.

Yes. Besides comments on a workout, you and each client have one conversation about anything else, such as an injury, a trip or a change of plan. Open Messages with clients from your coaching pages, or Send a message on a client’s page. Your client is told in the FitnessSyncer app and, if you choose and they accept coaching e-mails, by e-mail. Only the two of you see it. A client whose message you have not read yet is listed as needing attention in your client list in the app, marked as a new message.

Each message and comment shows the name and profile picture of the person who wrote it, or their initials when they have no picture, on the website and in the app. Your clients see your own name rather than your program’s. This means your profile picture is shown to your clients beside your messages and comments. You can change or remove it at any time, as How do I change my picture? describes.

When a message reaches you or your client by e-mail, you can answer by replying to that e-mail from the address of your FitnessSyncer account. The reply is added to the conversation without the quoted e-mail or your signature. A reply from another address, or an automatic reply such as an out-of-office message, is not added. If a reply cannot be added, for example because the conversation has ended, we tell you by e-mail.

You can delete a message you wrote with Delete message. It is removed for both of you, and the conversation shows that a message was deleted there. A message that was already sent by e-mail cannot be recalled.

When a conversation needs nothing more from you, choose Mark as done. It moves to Conversations marked as done at the bottom of your messages and comes back to the top when a new message arrives.

While sharing is paused, you can both still read the conversation, but no new messages can be sent until sharing resumes. Once a client stops sharing or you remove them, the conversation is kept as a past conversation that you can both still read on the website, and nothing new can be added to it.

Yes, if you tick Ask clients in this program for a regular progress check-in in a program’s settings. You choose which of your forms it asks, whether it is due every week, every two weeks or every four weeks, and the day it is due. If you have no forms yet, choose the suggested questions about energy, sleep, stress, hunger and training, and change them afterward.

Your client does not have to type in their week. Each check-in already holds the days since the one before from the data they share: weight, sleep, resting heart rate, HRV, steps, workouts done against the ones you planned, and food and water against the program’s daily nutrition targets. They answer only your questions. The data is kept as it was when they sent it, so a late sync does not change it.

On the day it is due, your client is reminded in the app and by e-mail. Check-ins waiting for you are listed under Progress check-ins, beside each answer from the check-in before and the ratings over recent check-ins, and a client whose check-in is two days late is listed there too. Your reply goes into your messages with that client and marks the check-in as reviewed.

A client who has stopped sending check-ins is listed as needing attention on Your clients, in the weekly summary and in the app, with how many in a row they have not sent. A message is often the quickest way to find out why, and the app offers one from the client’s check-ins.

Yes. Under Habits in this program you can ask up to ten habits of every client in the program, in your own words, each every day or on a number of days a week. A habit is done one of three ways:

• By the data they share, such as 8,000 steps, 7 hours of sleep or 120 g of protein, so the client does nothing.
• By doing the day’s planned workout, on the days you planned one.
• Ticked by the client, for anything a device cannot record, such as ten minutes of mobility or no alcohol. They tick it on their check-ins page or in the FitnessSyncer app, today or on the six days before.

Each client’s page shows the last two weeks day by day, with the days in a row and the days done in the last seven, and the All clients page has a column for each client’s share of the week’s habits done. A client whose share falls below the percentage you set is listed as needing attention, and each progress check-in includes the habits done over its period. A habit on data the client does not share with you shows as not shared rather than as missed.

Yes. Mark one of your forms as an assessment, or start from one of three starter assessments (a fitness baseline, a strength baseline and body measurements), and each client’s results are shown over time: every time it was answered, with the change since the time before and since the first.

Besides the usual kinds of question, an assessment can ask for a time in hours, minutes and seconds, such as a plank hold, and can fill a result in from the client’s own data when it is answered: their latest weight, body fat or VO2 max, their average resting heart rate or HRV over the last week, or their best 5 km time in the last 90 days from runs of 5 km or more. If there is no reading, the client writes the figure themselves.

In the FitnessSyncer app, if you have no assessment yet, entering a client’s results offers the three starter assessments, and the one you choose becomes one of your forms.

For tests you do together in person, record the results yourself from the client’s check-ins page. Your client is told, and can correct anything you recorded; you then see the correction beside what you wrote. To repeat an assessment every few weeks, add an automation that sends the form every few weeks.

Yes. Under Automations in this program you can set up to ten rules, each a when and a then, run for every client in the program at the hour you choose of the client’s own day. When can be a number of days after they join, every few weeks, their data stopping, too few workouts in a week, one of the program’s measurement alerts, habits slipping, skipped planned workouts, a late progress check-in, a low rating in one, or a measurement’s daily average crossing a value you set. Then can be a message to them, a form, a private note, or a notice to you.

A rule waits the number of days you set before it runs again for the same client, and an occurrence such as a late check-in is acted on once. Write {name} in a message for the client’s first name. If you tick the box to be asked first, the message or form waits under Messages for you to send, change or dismiss. Each client’s page lists what your automations did for them. Habit reminders work the same way: the program sets the hour, and a client with a ticked habit still open is reminded once that day.

Yes. Under Forms and questionnaires you write a form once and use it again: a name and up to ten questions, each answered as a rating from 1 to 10, yes or no, a number with a unit (a waist measurement in cm, for example), in their own words, or by choosing one or several answers from a list you write. Mark a question as required and the form cannot be sent without an answer to it.

A form can be used three ways:

• As a program’s regular check-in, so editing the form changes the questions for every client in that program.
• As a program’s intake form, sent once to each client when they accept your invitation, for example to ask about their goals, injuries and training history.
• Sent to one client at a time, from that client’s check-ins page or from the client in the FitnessSyncer app.

If you have no forms yet, the app offers the same ready-made forms as the website: the suggested weekly questions and the three starter assessments. The one you choose becomes one of your forms, which you can change on the website.

Your client is told in the app, and by e-mail if they accept coaching e-mails, and answers the form on the website or in the app. Their answers come to you under Progress check-ins, kept with the questions as they were asked, so changing the form later does not change what they answered.

Yes. Among a program’s starting goals you can set daily targets for calories eaten, protein, carbohydrates, fat and water. A client accepts them as their own goals, and each weekly check-in shows their daily averages against them. Clients record what they eat in the nutrition app they already use and connect to FitnessSyncer, or in the Notebook.

Yes, if the client allows Adding notes to my charts and discussing them with me. Click a point on one of their charts to leave a note; the client sees it on that chart, marked as from you, and can reply, and you can answer back. A client who also allows Seeing the notes I write on my charts and replying to them shares the notes they write on their own charts with you, and you can answer those too.

A program says which of these it asks for, along with Planning workouts on my calendar. Each client sees what each one lets you do before agreeing, can untick any of them, and can change them later on their Sharing tab. You can ask a client for one they did not give you from their client page.

Yes, for each client who allows it. A client who allows Planning workouts on my calendar lets you add, move and remove workouts on their calendar, one at a time or as a saved plan of several weeks, and FitnessSyncer sends them on to the services that client trains with, such as Wahoo, Hammerhead or Intervals.icu.

Each completed workout is then compared with the one you planned, step by step, on the client’s activity page and in your session feed. Workouts a client plans for themselves stay theirs, and if you already plan elsewhere, such as TrainingPeaks, the client can import those workouts instead.

Build the dashboard in your own account, then share it from your Templates page. Each client sees your version until they change it, at which point they keep their own copy. If you later correct the template, you can push your version to everyone.

Yes. A program can carry starting goals, such as a daily step count. A new client is offered them once, on their Sharing tab, and can accept or decline. A client who already has a goal for the same thing keeps their own.

You can propose them. The zones take effect when your client accepts them from the Sharing tab of their account, because a client’s settings and data are only ever changed by the client.

Yes, if you turn it on for a program. Each workout is scored from the minutes it spent in each heart rate or power zone, using weights you can change, or from power first and heart rate where a client has no power zones for that sport. Fitness and fatigue are averages of that daily load over two windows you choose, 42 and 7 days to start with, and form is fitness minus fatigue.

You see the scores on each client’s page, as columns on the All clients page, and in the FitnessSyncer app from the client header. In the app, the coach whose program it is can also turn training load on for everyone in the program from a client’s training load, with “Turn on training load”. Without it you still see weekly training time, workout counts, time in each zone, pace, power and VO2 max, and can be alerted when weekly training time rises sharply or a client records fewer workouts than you expect.

Yes. Use the switch at the top of any screen to choose “My clients”. The app then shows Clients, Inbox, Dashboard, Stream and Calendar for the client you choose. From there you can invite clients, approve join requests, send an invitation again, share a program’s join link, pause, resume or remove a client, read and answer comments on workouts and planned workouts, keep private notes, see training load, and plan workouts for clients who allow it. At the top of Clients, the counts of active clients, of clients needing attention and of invitations waiting each show only those clients when tapped; tap it again to see everyone. Choose “My data” with the same switch to go back to your own. Programs, zones and dashboards are managed on the website, and the coaching subscription on the website or in the app. The app help describes each screen, and the Coaching widget shows on your home screen how many clients need attention and what is waiting in your Inbox.

Yes, where the extra width helps. On an iPad or an Android tablet in coach mode:

• Clients keeps your client list on the left and shows the client you choose on the right: their status, this week’s workouts and time against last week, their planned workouts done and missed, and buttons to their Dashboard, Stream, Calendar, messages, check-ins, habits, notes and training load. Choosing the next client is one tap.
• “Week overview”, beside “Client list” at the top of Clients, shows every client’s week at once: one row per client, one column per day, and a dot for each planned workout in the color of how it went. A hollow dot is a past workout whose result you cannot see, because the client does not share that day’s activities. Tap a day to open that client’s calendar on it.
• Messages and progress check-ins show the list beside the conversation or check-in you open.
• A client’s season plan starts with the whole season drawn week by week: the phases, the races, and each week’s training load against its target.
• When you plan a workout, its profile is drawn beside the steps as you build them.

On a phone, or an iPad narrowed in Split View, the app looks as it always has.

Yes. Every Monday you receive one e-mail summarizing the clients who need attention, which you can turn off in each program’s settings. In the FitnessSyncer app you are notified when a client replies to a comment and when the number of clients needing attention changes, if you allow notifications from FitnessSyncer. When you start your coaching subscription or trial, a short series of e-mails over the first two weeks walks you through setting up.

No. FitnessSyncer is for adults, as our Privacy Policy explains, so it should not be used to collect data from children.

The coaching subscription is $15.00 per month, which covers you and your first 3 clients. Each further client is $2.00 per month, and each client beyond 35 is $1.00 per month. FitnessSyncer Pro is included for you and for every client.

Each coach you add to your coaching business after the first costs $10.00 a month, bought on FitnessSyncer.com.

You can try it free for 14 days with up to 3 clients. No card is needed and nothing is charged when the trial ends. The trial is for accounts that have never had a paid subscription, and each account can use it once.

During the trial, you and your clients have everything in FitnessSyncer Pro except historic syncs, which become available once your coaching subscription starts.

If the trial ends before you subscribe, your client list is kept and your clients keep their own accounts and data. Subscribing brings the list back to work.

Every different client who had access at any time in the month counts once for that month. That means:

• Removing a client does not lower the count for the month they were removed in.
• Removing a client and adding the same person again in one month counts once.
• An invitation that has not been accepted does not count.
• A paused client counts for the month they were paused in, and not after that until they resume. While they are paused you cannot see their data, and the FitnessSyncer Pro your coaching subscription covered for them ends.

For example, five clients who are removed after a week and six different clients added later in the same month count as eleven.

In an organization with several coaches, a client counts once for the organization, however many of its coaches see them.

Yes. Under Spending limit on the Coaching subscription page, set Maximum clients each month, which is the most clients you are willing to be billed for in one month. When the limit is reached, anyone new waits for your approval and is not counted until you raise the limit. The clients you already have are not affected, and we e-mail you once when you get close to the limit.

A plan bought in the FitnessSyncer app has no spending limit to set, because its price is fixed and it covers a set number of clients.

Yes. In the FitnessSyncer app, open the coaching subscription and choose a plan. A coach finds it in their account, and someone who does not coach yet finds it on the FitnessSyncer Pro screen. Each plan covers a number of clients each month, from 3 to 100, at a monthly price set by the App Store or Google Play, and includes FitnessSyncer Pro for you and your clients. Clients are counted the same way as on FitnessSyncer.com.

When you reach the number of clients your plan covers, anyone new waits for your approval until you move to a larger plan or a new month starts. Moving to a larger plan takes effect at once, and moving to a smaller one takes effect when your subscription next renews. Nobody is removed either way.

The subscription is managed in the store you bought it from: in your Apple ID’s subscription settings on an iPhone or iPad, or under Subscriptions in the Google Play Store app. If your FitnessSyncer Pro or coaching subscription is billed on FitnessSyncer.com, the app does not sell you coaching, so change it on FitnessSyncer.com. A subscription bought in the App Store is changed on an iPhone or iPad, and one bought in Google Play is changed on Android. If you have never had the free trial or a paid subscription, you can start the trial in the app or on FitnessSyncer.com.

You see none of their data and they get none of your dashboards until sharing resumes. They count for the month you paused them in and not after that, and the FitnessSyncer Pro your coaching subscription gave them stops until then. They stay on your list as Sharing paused, so you can resume them from there. A client can pause and resume sharing from their side too. If they ask to resume, we let you know, and Approve and resume sharing on the client’s Sharing and settings tab resumes it.

Yes. On the Sharing and settings tab of the client’s page, under Move to another program, choose the Program to move them to and select Move to this program. The client gets the other program’s check-ins, habits, automations, alerts and shared dashboards from then on. What they share with you and the permissions they gave stay as they are, and anything the other program asks for that they have not allowed is asked of them on their Sharing tab. They are told by e-mail unless you untick that box, for example while you reorganize your programs.

A client can be moved only to another program of the same coach, and of the same organization when the program belongs to one.

You remove a client from the Sharing and settings tab of their page, and a client stops sharing from the Sharing tab of their account. Either way, nothing is deleted: the client keeps their FitnessSyncer account and all of their data. What changes:

• You can no longer see their data. Your private notes about them, and their progress check-ins and form answers, are no longer visible to you.
• Your notes on their charts and the replies to them are hidden from both of you, and so are the comments on their workouts and planned workouts. The notes the client writes on their own charts stay theirs, and they still see them.
• Your messages are kept as a past conversation that you can both still read on the website. Nothing new can be sent in it.
• Workouts you planned stay on the client’s calendar and in any service they were sent to, and the client can change or delete them. You can no longer plan for them.
• Any FitnessSyncer Pro your coaching subscription covered for them ends. They still count for the month they left in.

You are told when a client stops sharing, and a client is told by e-mail when you remove them.

If you and the same client work together again, your earlier messages, notes and chart notes are there again. Deleting either account removes this coaching history for good, and ends the coaching at once: if a client’s account is deleted, you are told by e-mail, and if yours is, each of your clients is told. A client of an organization is the exception: when a coach’s account is deleted, the organization keeps the client and their coaching history, and the client goes to their backup coach or the organization’s owner.

Nothing is deleted. Each client keeps their own FitnessSyncer account and all of their data, including the workouts you planned for them, which stay on their calendar for them to keep, change or delete. You can no longer see their data, and any FitnessSyncer Pro features your coaching subscription covered for them end.

If your trial or subscription ends, your client list is kept, and subscribing again brings it back to work. To end coaching with a client for good, remove them, which tells them by e-mail; What happens when I remove a client? says what each of you keeps.