If you are on a free account, we synchronize the tasks overnight. Occasionally an error may occur causing a delay.
If you have a Pro Account, you can choose when your destination tasks are executed. You can choose from a specific hour or even select every hour of every day.
Also, keep in mind that Pro Accounts also have Auto-Sync, a feature which when enabled, when providers such as Fitbit, Garmin Connect, iHealth, Misfit, Omron, and others inform us that you have a new activity, we can automatically synchronize that.
If you are on a free account, FitnessSyncer will automatically synchronize every night or when you manually click Sync.
With a FitnessSyncer Pro account, you can schedule destination tasks to run when it is convenient for you or even have them run hourly.
FitnessSyncer Pro accounts also feature auto-sync on a variety of services, including Fitbit and Garmin Connect. With auto-sync, shortly we receieve the data, we will run your destination syncs. Any task noted to run hourly will not take advantage of this.
Note: FitnessSyncer H and FitnessSyncer S apps are a little different in this regard; please see their documentation for information.
The time it takes depends on a variety of factors, including the sources and destinations involved, the amount of data involved, our services health, the source and destination service’s health, and a variety of other factors.
The first sync will have a lot more data to process and therefore will generally take the longest. Subsequent synchronizations tend to be fast as there are very relatively few items to update.
Should your synchronization take in excess of two days and you are concerned about how long it is taking, feel free to reach out to us.
Take a look at the table on our home page which for each data type we support, we will indicate whether we can Read or Update that source. Update indicates that we can synchronize data to that location.
Steps are synchronized from a variety of devices through our Activity feeds. Simply add a Source for your data and when you sync it, your steps will be pulled into FitnessSyncer.
It should be noted that generally steps are summarized data, meaning that accumulate all of your daily step data and daily metrics into a single item and will only upload it to other services once we see tomorrow’s data.
Heart rate data is part of the Activity data.
A1C data is part of our Glucose dataset.
No, there currently is not an undo. You must manually delete items.
No, we do not modify or overwrite data. For Source Data, we only read the data and do nothing else with it. For destination data, we append new items to the service or, such as is the case with some systems and body composition, we will write very specific updates. Once an item is uploaded to the destination service, we do not make any modifications to it.
Our matching algorithm attempts to prevent duplicate data from being created. With certain activities on some providers, duplicates may occur. If it does occur on your account, please contact us so we can investigate the cause.
The best way to do this is to use a After Date filter, setting the date to the date where you want FitnessSyncer to start from. The best place to configure this filter is on the Destination Tasks to ensure that all of your sources are synchronized appropriately.
Some of the data we display may not be available to upload to certain providers. For example, many providers do not include step or calorie information, and for destinations, some APIs such as Strava’s do not accept all the parameters that they produce, so some information may be missing in those situations. If you are suspicious of missing data or incorrect data, please contact us and we will look into it.
We recommend that you start by looking at FitnessSyncer Stream and making first sure that the source data came in right. If there are discrepancies here, first diagnose these with some help of our Sources FAQ.
If the issue is a time, check your Time Zone preference under your Account Preferences.
Please review any source or destination specific FAQ as well. If none of these helped, please contact us.
For step and other summary data, we only push today’s data once we receive tomorrow’s data, so there is a slight lag for these. Tracked activities do not follow these rules and would be pushed immediately.
If you have enabled any advanced features such as Filters, you should to double check your configuration to ensure that it did not filter too much.
If you are still not seeing some data, please send us the screenshot of the data from the source and we’ll take a look into it.
Sync Queued means that either we are running something else on your behalf that may be taking some time or that it is not currently in progress because our system is busy doing other users’ tasks and will do this work in the priority order. Our Pro subscribers have priority access to our system.
Most tasks incremental tasks will be fairly quick, however, initial synchronizations of data can take a while, especially with certain services. Some of our service providers limit the number of requests we can do or the rate that we can do them, so we will make incremental progress towards the completion of your task as fast as we can.
For Fitbit, Garmin Connect, Polar Flow, and a few other sources, we get notified whenever you sync or add a new activity on their end, and thus, the sync button usually does not find anything.
Sometimes there can be transient errors that can occur, such as maintenance on the remote service, network connectivity issues, or something to this nature. We would recommend that you try again later.
If the problem persists for over a day, please contact us.