Subscription FAQ
How much does it cost?
You do not need a subscription to use FitnessSyncer! We offer a paid Pro Account that provides you with more capabilities, more options, and more data and helps fund our development.
Is there a free trial? Do you offer Refunds?
FitnessSyncer is available in both a Free version, and a Pro version. We currently do not provide a Free Trial or Refunds for the Pro Version as many of the features you would want to evaluate are available under the Free Version and a one-month subscription is cheaper than a latte.
Is there a minimum period?
No, you can cancel at any time. The subscription will end at the end of your paid period, and you will automatically be transitioned to a free account at that time. All FitnessSyncer Pro benefits would be removed from your account at that time.
How do I get an invoice or receipt for my subscription?
For purchases on FitnessSyncer.com, you can see your invoices here.
For purchases from Apple AppStore, you will receive an e-mail receipt, and can see the receipt within the Apple AppStore.
For purchases from Google Play, you will receive an e-mail receipt, and can see the receipt within the Google Play Store.
If you need assistance or have questions, please contact us.
What are my FitnessSyncer Pro payment options?
You can subscribe and pay for our services via:
- Any major credit card such as Visa, American Express, MasterCard, Discover, JCB, and Diners Club or even Apple Pay on FitnessSyncer.com
- Your Apple account in our FitnessSyncer for iOS app.
- Your Google Play account in our FitnessSyncer for Android app.
If I subscribe via Apple or Google Play, do I still get the benefits of the subscription on your website? Can I use my subscription in the FitnessSyncer Apps?
Yes, no matter where you subscribe, you can access the benefits of the subscription on our website, and any of our apps.
Can I give a FitnessSyncer Pro subscription to someone as a gift?
Yes! You can purchase a FitnessSyncer Pro Gift Subscription and then provide the special URL to the recipient.
The recipient will need to create an account and then use that link in order to redeem their subscription.
If you have any questions, please contact us.
Can I use a FitnessSyncer Pro subscription for my business?
Our FitnessSyncer Pro subscriptions are only for personal usage. If you have a health and wellness company or want to use our features for your business, please contact us.
Can I change from monthly to annual billing without going back to the free plan?
Yes, you can move from a monthly subscription to an annual one at any time, and you do not have to let the monthly subscription lapse first. There is no gap and nothing is lost.
If you subscribed on FitnessSyncer.com, make the change on the same screen you subscribed on, the Subscription tab of the Account page. We prorate what you have already paid for the current month toward the annual subscription, so the amount you are charged depends on when in the month you change.
If you subscribed through the Apple App Store or Google Play, change the plan where you manage the subscription on that device. Both stores handle the switch much the same way, and the prorating is theirs rather than ours.
How do I cancel my subscription?
If you have subscribed using our website, you can cancel your subscription at any time under the Subscription tab of the Accounts page.
If you have subscribed using our FitnessSyncer for iOS app, you can cancel your subscription by going to the Settings on your phone and canceling there. For more information, see Apple’s support site.
If you have subscribed using our FitnessSyncer for Android app, you can cancel your subscription in the Google Play Store App by going to your Profile, going to Payments and Subscriptions, selecting the Subscriptions, and cancelling there. For more information, see Google Play’s support Site.
After cancellation, you may continue to enjoy your FitnessSyncer Pro subscription until it expires. Once it expires, your account will automatically be converted to a free account and any FitnessSyncer Pro features will be disabled.
If my subscription ends, do I keep my history, sources, tasks and dashboards?
Yes. Going back to a free account does not delete anything. What changes is how much of it you can reach:
- Sources and destination tasks beyond the 5 sources and tasks on the free plan are disabled, rather than removed.
- Any Leaderboards you were in are ended.
- Customized dashboards are no longer accessible, and their settings are kept as they are.
- Goals measured on data that only FitnessSyncer Pro collects stop being evaluated.
When you subscribe again, the only thing you need to do is re-enable the sources and destination tasks that were disabled. They start from where they stopped, so you may also want a Historic Sync to fill in whatever the service recorded while they were off. Everything else is as you left it: your imported history, your dashboards and all of their settings.
Is there a time limit before the data I imported with FitnessSyncer Pro is deleted?
No. We do not delete your data or your dashboard settings when a subscription ends, however long you stay on a free account. If you subscribe again in several years, your history and your dashboards are still there, and we have no plans to change that.
Deleting your account is the one thing that does remove your data, and that is always your choice to make. See the Account FAQ for what that does.
